Returns & Exchanges
At KaseMe, we want you to love your new look as much as we do, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible products. If your order isn't perfect, our dedicated support team is here to ensure you find the style that fits your lifestyle perfectly.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all protective films and tags are intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing